Walking into Eguard New Energy Auto, Witness How the One - Stop Service Making Its Best
When the innovative technology of Eguard new energy vehicles has come to the front, how to serve customers better and make the sanitation vehicles contribute to urban development more, Eguard's service shows its unique charm.
Not because we work harder, but emphasis more on development. Eguard always walk on the road to surpass, and only provide our customers with better products and service!
Walking into the service of Eguard
With the product market of Eguard New Energy Automobile Co., Ltd. increasing year by year, the product coverage area is becoming wider and wider. In the face of the sincerity and trust of users, Tus- Sound Eguardauto has always adhered to the market and customer-centric, service brands are constantly improving and innovating. It insists the service concept of “customer first, honesty-based”, taking the lead in equipment services from “passive maintenance” to “active care”, firstly launched “Extreme service” brand in the industry, and provides customers with pre-sale, sale, after-sale one-stop overall care.
What is Eguard service?
With the initiative, high quality and value-added as the core, we focus on every detail of the service process, and build a good faith and professional service team.
In order to improve the skills of after-sales service staff, and make staff keep pace with the development of the company, the technical service management department of the marketing company organizes full-time trainers and R&D personnel implement internal or on-site theoretical and operational skills training quarterly according to the actual situation.
With the help of Sound's strong service system platform and service team, we provide our customers with a 24 hour, all-weather, all-around after-sales service quick solution.
Call center customer service personnel will arrange services according to the vehicle situation. If need to solve on-site, they will quickly and timely arrange service engineers, and implement on-site maintenance services.
Quick response: the service engineer starts within 15 minutes after receiving the service information.
Fast arrival: The service engineer will arrive at the site within 2 hours in the urban area; within 8 hours outside the city.
Rapid Troubleshooting: general failures are completed within 24 hours, and major failures are completed in 72 hours.
Fast supply: commonly used accessories will be arrived within 24 hours.
Quick answer: customer demand is answered within a quarter of an hour.